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Each year, 16 million people in the United States dial 2-1-1 for help with basic needs like food and shelter or emergency services. 2-1-1 Counts is the first tool to provide real-time, searchable and visual presentations of data from 2-1-1 call centers across the nation. Using 2-1-1 Counts, you’ll find a snapshot of community-specific needs displayed by ZIP code, region or call center as recently as yesterday, enabling you to easily check trends, make comparisons and share information. 2-1-1 Counts works with your local 2-1-1 to share this information with community leaders and service agencies.

2-1-1 Counts was created by the Health Communication Research Laboratory at Washington University in St. Louis. It is currently being developed, supported and distributed by Health Communication Impact, LLC, also based in St. Louis.

Launched in 2014 in Florida and North Carolina with the help of a grant from the William R. Kenan Jr. Charitable Trust, 2-1-1 Counts has expanded across the U.S. Our dashboards have been used to write grants, create up-to-date reports and show evidence of community need. While 2-1-1 Counts includes 2-1-1 systems as its users, primary audiences include government representatives, service agencies and philanthropies.

To view needs of callers to 2-1-1 centers in various regions of Florida, please click here.

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